(Freshers)
"Sungard" Hiring: Engineer On Sep 2015 @ Pune
Company Sungard
Website www.sungard.com
Eligibility
Bachelor's Degree
Experience Freshers
Location Pune
Job Role Engineer - IT Operations Support
JOB SUMMARY:
Company Profile:
SunGard is one of the world’s leading software and technology services companies, with annual revenue of about $2.8 billion. SunGard provides software and processing solutions for financial services, education and the public sector. SunGard serves approximately 16,000 customers in more than 100 countries and has more than 13,000 employees.
Job Description :
Responsibilities : 1. Provide higher level troubleshooting on the issues that are reported by the end users of the Global IT Helpdesk and issues those are out of scope for the Tier I team.
2. Act as Mentors to the Tier I team.
3. Contribute to knowledge management system by creating solution
articles.
4. Active participation in Projects. Coordinating things with
Project Management team. Sharing all the information with entire Helpdesk
team members and preparing the team for launch.
5. Active participation in testing new solutions.
6. Work closely with the engineering team on high priority
issues.
Candidate Profile:
Requirements : 1. Strong knowledge and experience with Microsoft technologies including IIS, Active Directory, SharePoint 2010 and SharePoint 2013 is required. 2. Knowledge and experience with Microsoft Exchange 2010. 3. Experience with PowerShell required. 4. Good understanding of TCP/IP and network topologies 5. Laptop and desktop support. 6. Excellent customer service and communications skills. 7. Excellent troubleshooting and problem solving skills. 8. Ability to interface with staff at all levels of the organization 9. Able to work successfully in a remote management environment 10. Proactive and willing to take initiative. 11. Team player. 12. Shift work is required.
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