(Fre/Exp)
"HP" Hiring: Technical
Support Engineer On Sep 2015
@ Bangalore
|
Company Hewlett Packard (HP)
Website www.hp.com
Eligibility
Any Graduate
Experience Freshers/Experience
Location Bangalore
Job Role Technical Support Engineer
JOB SUMMARY:
Company Profile:
We are in a multi-year
journey to turn HP around, and we have put in place a plan to restore HP to
growth. We know where we need to go, and we're making progress. We continue
to drive product innovation in our core markets, with a focus on cloud,
security, and big data. We see big opportunities ahead, and we are well
positioned to take advantage of these opportunities with our remarkable set
of assets and strengths.
Job Description:
Responsibilities: 1. Resolving technical issues (hardware and software) from incoming internal or external businesses and end user's contacts and proactive notification system for Industry Standard Servers and related products
2. Assisting end users to avoid or reduce problem occurrences
3. Work in 24x7 environment, supporting customers worldwide(AME,
EMEA, APJ)
4. Adding case resolution to Knowledge Management System
5. Engaging support as needed to ensure SLA demands are met
6. Responding to service, product, technical, and customer
relations questions on subjects such as features, specifications, and repairs
on current and discontinued products, parts, and options, based on customer
entitlement Proactively assisting internal or external businesses and end
users to avoid or reduce problem occurrence.
8. Providing direction and guidance to process improvements.
9. Articulating recommendations and explain resolutions to
clients.
Candidate Profile:
Qualifications Education and Experience Required: 1. Graduate or equivalent
2. Typically requires 10+2+3/5 years regular college level
education
Skills Required:
1. Excellent verbal and written communication skills in language to be supported
2. Experience in troubleshooting in a technical environment
3. Excellent analytical and problem solving skills
|
0 comments:
Post a Comment