(0 -
2 Years) "AllScripts" Hiring: Associate Service Desk Analyst On Sep
2015 @ Pune
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Company AllScripts
Website www.allscripts.com
Eligibility
Any Degree
Experience 0 - 2 yrs
Location Pune
Job Role Associate Service Desk Analyst
JOB SUMMARY:
Company Profile:
We connect people,
places and information across all care settings through our Open, Connected
Community of Health™ Our full suite of population health solutions build on
the power of our comprehensive suite of Clinical and Revenue Cycle core
products We deliver the portfolio flexibility to work with all major EHR
applications in the market today We enable our clients to deliver better outcomes
That’s the Power of All – Allscripts.
Job Description:
Responsibilities: 1. Acts as initial point of contact for user support calls to the I.T. Helpdesk, (i.e., call logging, acknowledgement and closure) in order that all calls are logged correctly and promptly, and allocated appropriately within the IT team Provides first-line technical support when handling calls, in order to provide time-of-call resolution to more basic support calls wherever possible
2. Provides an ad-hoc support service to users of all computer
systems, troubleshooting and resolving systems problems
3. Carries out prescribed program of system performance
monitoring, measurement, management and capacity planning for computer
systems, in order that a pro-active approach may be taken to meeting changing
system demands
4. Maintains awareness of test and / or quality standards
Candidate Profile:
Qualifications: 1. Academic and professional qualifications:
2. Associate's degree
desirable
3. 0-2 year
professional experience
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